SCHÜTZ TICKET SERVICE

General collection conditions
Each ECOBULK must satisfy the following general collection conditions. Should an ECOBULK fail to meet one of these conditions, SCHÜTZ and its licensees are entitled to refuse to accept that ECOBULK at the client’s premises or, alternatively, to invoice the client for any expenses arising following collection.

Please also consult our regional collection conditions, as they may contain relevant requirements regarding minimum collection quantities or similar.

Should you be uncertain whether or not a container or a filling product satisfies our general collection conditions, please consult the FAQs section for further information or contact your personal service agent at your designated SCHÜTZ TICKET SERVICE.
 
Please select the subject on which you would like to receive information from the menu on the left!
 
The SCHÜTZ TICKET is valid for all SCHÜTZ containers sold direct from a SCHÜTZ location and returned after their first time of empyting. Only SCHÜTZ ECOBULK are accepted.
 
 
NB:
For details of differences between a SCHÜTZ IBC and containers of other makes, please see the sections:
 
 > “How do I recognise a SCHÜTZ IBC?”
 
SCHÜTZ reserves the right to refuse to take back used ECOBULKs that constitute a potential health hazard or a danger to the environment. Products excluded: e.g. filling goods causing cancer and/or belonging to the class R45/49 (for US purposes: Mutagenic Cat. 1, Carcinogenic Cat. 1; Canada and Mexico: Toxic 6.1, Marine Pollutants [UN / 49CFR 172.101 appendix B]) will not be collected, unless they have been neutralised or the IBCs washed out.
 
 
ECOBULKS must be completely drained prior to collection, ie, drip-free, trickle-free and scraped completely clean as well as free of any external solidified product residue.
 
 
NB:
The benchmarks for maximum product residues are 0.1% of the nominal volume (approx 1kg) for low-viscosity filling products, 0.5% (approx 5kg) for high-viscosity products (for US purposes: max. 1 gallon). As a general rule, a container with any visible product residue cannot be accepted for collection.
  > Example
 
Severely contaminated containers are also excluded from collection.
  > Example
 
Markings, such as identification plates, product stickers and warning labels for hazardous goods must be legible. Where applicable, uncleaned, empty ECOBULKs must, in accordance with the legislation governing hazardous goods, carry the same markings (UN number and name of the hazardous goods) as full ones. The transport documents must comply with regulations.
 
 
NB:
For legal reasons, emptied, uncleaned containers must also carry the proper markings.
Identification plates, product stickers and warning labels for hazardous goods must be legible. IBCs without the necessary, or with illegible, product stickers or warning labels for hazardous goods cannot therefore be accepted.
 
 > Example
 
Discharge valves and/or other closure systems must be present and in full working order. Each empty ECOBULK must be as closed and sealed for transport as a full ECOBULK.
 
 
NB:
Empty ECOBULKs must be as closed and sealed for transport as full ECOBULKs (possible development of gases, leakage of residual quantities etc). Therefore please conduct a quick check that all openings and closures are properly sealed so that no goods, gases or similar can escape.
  > Example
 
No part of an ECOBULK may be damaged, ie, the inner bottle, the steel grid, the pallet and all other functional parts must be completely free of damage.
 
 
NB:
As a general rule: An IBC must – in order to satisfy our general collection conditions – be suitable for transportation. We have set out below some examples illustrating when an IBC will be accepted by our carriers and when they may refuse to collect a container.

Acceptable:

  • slightly warped bottom plate
  • missing screw
  • slightly damaged pallets (condition: weld seams must be intact) > Example
  • Wooden pallets with slightly twisted corner foot > Example

Possible reasons for refusing to collect

  • extremely warped steel grid frame or bottom plate (indented inwards or outwards) > Example
  • damaged steel grid frame or bottom plate
  • weld seams of pallets cracked > Example
  • heavily damaged pallet as a result of which IBC is unfit for transport > Example
 
Should you be uncertain whether or not a container is too badly damaged, your designated local SCHÜTZ service agent will be happy to advise you.
 
 
The ECOBULK must not show any signs of extreme oxidation.
 
 
NB
IBCs with white oxidation are accepted if the oxidation affects less than 10% of the entire steel surface. Slight rust patches on the bottom plate or beneath the discharge valve are acceptable. Extreme oxidation can be avoided with the aid of the extra acid-protection component “Säureschutz”.
 
IBCs are not acceptable when their metal surface is covered with red oxidation (rust).
 
The number of ECOBULKS given on the collection request must tally with the number of ECOBULKs ready for collection. Please always complete the collection request fully and return it to one of the SCHÜTZ TICKET SERVICE stations given on the form.
 
 
NB:
For a description of procedure within the SCHÜTZ TICKET SERVICE, please see the section on procedure.

Once you have registered, we will send you your SCHÜTZ client number. This client number makes it even simpler for you to request the SCHÜTZ TICKET SERVICE.

Please always include details of sender, the number of IBCs as well as information about the filling goods (such as UN number for hazardous goods).
 
Please always sign the SCHÜTZ TICKET SERVICE form you will find attached to the IBC.

Always have your client number at the ready when you want to request the SCHÜTZ TICKET SERVICE by fax or Internet
  > to the online form
 
IBCs must be completely emptied (maximum amount: 0.1% of the nominal volume (approx 1kg) for low-viscosity filling products, 0.5% (approx 5kg) for high-viscosity products (for US purposes: max. 1 gallon). If a container has any visible product residue, it cannot be accepted for collection.
 
IBCs without the necessary, or with illegible, product stickers or warnings labels for hazardous goods cannot be accepted.
 
Severely contaminated IBCs cannot be accepted.
 
IBCS missing screw caps or with an outlet otherwise not properly closed and sealed cannot be accepted.
 
Slight damage is acceptable if all weld seams are intact.
 
Timber pallet with a twisted corner foot can also be returned.
 
If the steel grid or the bottom plate are very warped (indented inwards or outwards) or damaged, the IBC cannot be accepted.
 
The ECOBULK cannot be accepted if weld seams have cracked open or the IBC can no longer be transported due to the pallet being defective.
 
ECOBULKS that are unfit for transport cannot be accepted.
SCHÜTZ GmbH & Co.KGaA of Germany and all of the other SCHÜTZ companies and affiliates throughout the world, hereby expressly disclaim any direct or indirect liability for the proper or improper handling of ECOBULK containers or their contents by any customer, carrier, or reconditioning/recycling facility. Such disclaimed liability includes but is not limited to personal injuries, wrongful death, business impairment or interruption, damage to real or personal property, or any damage to natural resources or the environment. SCHÜTZ TICKET SERVICE conditions may change without express notice.